Netro Support: Mail Server Settings

Webmail
Available from anywhere on the Internet via
http://webmail.netro.com.au/
 

Mail Settings

Server Information
- Server type: POP3 (Post Office Protocol)
- Incoming Mail (POP3): pop.syd.netro.com.au
- Outgoing Mail (SMTP):
  - Netro access customers: smtp.syd.netro.com.au
  - External access customers: (check with your ISP)
    eg mail.isp.com.au

Incoming Mail Server
- Account name format: userid
-
Password: (case sensitive)
-
Untick (Default) Secure Password Authentication (SPA)

Outgoing Mail Server authentication (for Netro access customers)
- Dialup: None (Default)
- DSL: Required (uses SASL)

Keep other settings as default:
- No SSL (Secure Sockets Layer) connections

Mail Server Policy
Various restrictions have been implemented on the Netro mail server
to ensure performance, improve security and reduce unsolicited email (SPAM)

Mail Size Limits
Per Message: 10 MB
Mailbox Total: 25 MB

Mail Time Limits
POP clients (eg Outlook): None, providing account is current.
Webmail client: None, except Trash folder purged after 3 months (92 days)

Sender Restrictions
- Hostname must be valid
- FQDN (Fully Quantified Domain Name) must be specified
- Domain must resolve
- Domain must have reverse lookup
- SPF (Sender Policy Framework) checked

RBL (Real-time Black list)
Must not be listed in a RBL such as Spamcop

Recipient Restrictions
Non "netro.com.au" address recipients must be configured on our system, including
- Valid MX (Mail Exchange) record
- Listed as virtual domain
- Email addresses must be mapped to a local mailboxes in the virtual address table

Related Links
SSL Mail
Mail FAQ
Outlook
Outlook Express
Spam Filtering
Abuse /Relaying
Realtime Black Listing