Netro Support: Microsoft Outlook

Overview
Microsoft Outlook normally comes bundled with Microsoft Office
At the time of writing (Jun 17), Outlook 2016 is the latest product version.

Getting Starting
-
Click Start button.
- Click Office 2016 icon

Setup
Please note not all the screenshots below will apply, depending on if new/existing account is being setup/modified.
1. File, Info, Account Settings, Account Settings (dropdown box):

Add Account

1a. If you selected "Add Account" above instead, select: Connect to a different account.

Add Account

2. Email (First tab), select New or Change (Jump to Step 3.)

Email Accounts


2a. Select: Manual setup or additional server types

Account Setup

2b. Select: POP or IMAP

Account Type

3. User Information
- Your Name: Replace example with your real name
- Email address: Replace example with your correct email address
Server Information:
- Account Type: POP3 - Incoming mail server: pop.netro.com.au
- Outgoing mail server (SMTP): smtp.netro.com.au
Logon Information
- User Name: Replace example userid with yours, excluding the domain "@netro.com.au")
- Password: ******* (Note: Case sensitive)

POP settings

4. More Settings ..., Outgoing Server
- Tick: My outgoing server (SMTP) requires authentication

Outgoing Server

5. Advanced:
Server Port Numbers:
- Incoming server (POP3): 995 (not 110)
- Tick: This server required an encrypted connection (SSL)
- Outgoing server (SMTP): 465 or 587 (not as secure), not 25
- Use the following type of encryted connection: SSL or TLS (uses STARTTLS, not as secure)
Delivery
- Remove from server after 1 days

Advanced

6. Finish

Advanced

Troubleshooting
Enable logging (troubleshooting) option
1. In Outlook, go to the File tab, Options, Advanced.
2. Under Other, select or clear the Enable troubleshooting logging (requires restarting Outlook) check box.
3. Exit and restart Outlook.
Logs:
c:\Users\username\AppData\Local\Temp\Outlook Logging
- emailaddress-Outgoing-date-time.log (SMTP)
- emailaddress-Incoming-date-time.log (POP)
- IMAP-emailaddress-Incoming-date-time.log (IMAP)

Links:
Microsoft Outlook: Product info
Microsoft Outlook: support
Outlook and Outlook for Mac: Update File Versions
Export Windows Live Mail email, contacts, and calendar data to Outlook

Related Links:
Mail Server Settings
Mail FAQ
 

Updated Jun 17