Netro Support: DSL
Here is a guideline on how long it takes to activate a new service.
Min: 5 Days
Avg: 8 Days
Max: 18 Days
userid: firstname.lastname@example.org (formerly email@example.com)
Authentication: PPPOE VC-Mux (formerly RFC1483 for legacy Layer 3 services)
VPI: 8 *
VCI: 35 *
* These are normally the default settings.
Remember to enable SASL - Outgoing Mail Authentication.
HTTP Server Access
WAN Address: 18.104.22.168
Subnet Mask: 255.255.255.0
For security, remember to change default admin
Automatically configured on most routers, eg:
Primary DNS: 22.214.171.124
Secondary DNS: 126.96.36.199
Can you ping a popular site such as Yahoo or Google? eg
If not, can you ping your router (gateway)
ipconfig will show your default gateway address. eg
2. Line Sync
Does the router have DSL line sync?
Most routers will indicate this via a status light on the front panel.
Make sure its solid, not flashing, refer to your documentation for details.
If not, check your router status page, event log and diagnostic screen.
Often a router restart, or power cycle (turn off, wait 5 seconds, turn back on)
will resolve the problem.
If problem persists, do an isolation test (disconnect all other devices from that telephone line)
Can you access the Internet via Dialup?
3. Dial tone
Test line with analogue handset & filter
If not, check for faulty cabling.
This may not apply for dedicated services such as SHDSL.