Netro Support: NBN

Arris CM8200 HFC modem

The NBN (National Broadband Network) uses various technology types to provide fast Internet access:
Network Technology
Rollout Map

FttP (Fibre to the Premises)
- Preparing Guide
- Your User Guide

FttB (Fibre to the Building)
- Preparing Guide

FttC (Fibre to the Curb)
- Preparing Guide
- Setup Guide
- Troubeshooting Guide

FttN (Fibre to the Node)
- Preparing Guide

HFC (Hybrid Fibre Coax)
- Preparing Guide
- Business Preparation Guide
- Setup Guide for users with pay TV or Cable Internet
- ARRIS Touchstone CM8200 Cable Modem Data Sheet
  (NBN version photo with 4 green lights shown on right)

- FW (Fixed Wireless)
- Satellite

1. What do the NBN supplied modem status lights show (applicable for HFC, FttC etc.)?
2. Check Wi-Fi modem router troubleshooting section, such as Netcomm NF18ACV (bottom of page)
3. Check NBN Network status and outages, is area affected such as neighbours?
4. Use trace support page for various tools such as speedtest, isolation test, check and big tech websites
5. Test mail via POP/SMTP etc. using a mail client and/or Webmail
6. Reset your NBN modem (using a paperclip for 10 seconds, until blue lights flash)
7. Connect (tether) temporarily via an Android or iOS smartphone with hotspot enabled
8. If using a smartphone, disable Wi-Fi temporarily to use 4G mobile broadband
Please send any relevant screenshots, logs and/or errors to support

Modem Router
- Netcomm NF18ACV includes User Guide, Firmware updates, FAQs, online emulator & photos.
- Netcomm NL1901ACV Hybrid 4G LTE Gateway
- Netcomm NF20MESH Wi-Fi 6 CloudMesh Gateway

Related links

Last updated Feb-22